Your generosity deserves privacy and respect.
This Donor Privacy Policy explains how YUVA handles personal information connected with donations, donor communications and the administration of charitable support.
Trust is part of every donation.
Donations make it possible for YUVA to advance programmes supporting children, young people, families and communities.
With that support comes a responsibility to handle donor information carefully, communicate appropriately and maintain records in a responsible manner.
This policy applies specifically to personal information collected in connection with donations and donor relationships. YUVA’s general Privacy Policy applies more broadly to information collected through the website and other organisational interactions.
Donor information is used to administer support, maintain appropriate records, communicate with donors and fulfil organisational and legal responsibilities.
Donor information we collect
When you make a donation or otherwise support YUVA financially, personal information may be collected in order to process and administer your contribution.
Depending on the donation method and information you choose to provide, donor information may include:
- your name;
- postal or billing address;
- email address;
- telephone number;
- donation amount and date;
- information required to identify or reconcile a transaction;
- donor preferences or comments;
- correspondence between you and YUVA;
- information required for receipts, accounting or regulatory purposes.
How donor information is used
YUVA may use donor information for purposes directly connected with receiving, administering and accounting for charitable support.
These purposes may include:
- processing and recording donations;
- issuing receipts or acknowledgements;
- thanking donors for their support;
- responding to donor questions or requests;
- maintaining accounting and financial records;
- administering recurring or ongoing donor relationships;
- communicating about YUVA’s work, campaigns and opportunities to support programmes;
- preparing internal reports and analysis;
- meeting applicable legal, audit, accounting and regulatory responsibilities.
Payment processing
Donations made online may be processed through third-party payment providers or financial institutions.
Those providers may collect information necessary to authorise and complete a transaction, and their own privacy policies and terms may apply to information processed through their systems.
YUVA may receive information confirming the transaction, including the donor’s identity, donation amount, transaction reference and other information required for record-keeping and acknowledgement.
Donors should submit payment information only through the secure payment facilities linked from YUVA’s official website or other authorised YUVA channels.
Sharing and confidentiality
YUVA does not sell or rent donor personal information as part of its normal organisational activities.
Donor information may be shared only where reasonably necessary to administer donations, provide supporting services or fulfil organisational and legal responsibilities.
This may include sharing relevant information with:
- payment processors and financial institutions;
- authorised technology and administrative service providers;
- accountants, auditors or professional advisers;
- regulatory or governmental authorities where legally required;
- other parties where disclosure is authorised by the donor or required by applicable law.
YUVA seeks to limit such disclosure to information reasonably required for the relevant purpose.
Donor recognition and anonymity
YUVA may acknowledge donors privately through receipts, correspondence or expressions of thanks.
Where YUVA wishes to recognise a donor publicly, reasonable care should be taken to respect the donor’s communication and recognition preferences.
Donors who wish their support to remain anonymous may communicate that preference to the YUVA Secretariat.
Requests for public anonymity do not prevent YUVA from retaining information where it is reasonably required for payment processing, accounting, audit or legal purposes.
Donor communications
YUVA may contact donors in connection with their donation, including to provide receipts, acknowledgements, transaction information or responses to enquiries.
YUVA may also communicate information about programmes, campaigns, events and future opportunities to support the organisation.
Communication preferences
Donors may use an available unsubscribe mechanism or contact YUVA directly to request changes to certain communications.
YUVA may continue to send information that is reasonably necessary to administer a donation, respond to a request or meet legal and accounting responsibilities.
Retention of donor information
YUVA may retain donor information for as long as reasonably necessary to administer donor relationships and meet accounting, reporting, audit, tax, regulatory and other legitimate organisational requirements.
The appropriate retention period may vary depending on the nature of the information, the donation and applicable legal requirements.
Information no longer reasonably required may be deleted, anonymised or securely disposed of where appropriate.
Security
YUVA takes reasonable organisational and technical measures intended to protect donor information against unauthorised access, loss, misuse, alteration or disclosure.
No absolute guarantee
No website, electronic transmission or information-storage system can be guaranteed to be completely secure. YUVA therefore cannot guarantee absolute security of information transmitted or stored electronically.
Donor choices and requests
Donors may contact YUVA regarding personal information associated with their relationship with the organisation.
Depending on the nature of the request and applicable requirements, donors may ask YUVA to:
- correct inaccurate contact information;
- update communication preferences;
- request public anonymity;
- enquire about donor information held by YUVA;
- request deletion of information where appropriate and where retention is not otherwise reasonably required.
YUVA may need to verify a request before acting on it and may retain information where required for financial, legal, audit or organisational purposes.
Legal and regulatory disclosure
YUVA may disclose donor information where required by law, court order, regulatory requirement or another lawful process.
Information may also be disclosed where reasonably necessary to protect the rights, safety or property of YUVA, its donors, programme participants or other persons, or to investigate suspected unlawful activity.
Third-party websites and services
Donation pages or other YUVA services may link to or depend on third-party websites, applications, banks or payment platforms.
Independent third parties may have their own privacy policies and terms governing the information they collect.
Donors are encouraged to review the privacy information provided by third-party services when submitting information directly to them.
Changes to this policy
YUVA may update this Donor Privacy Policy when its donation systems, organisational practices or applicable requirements change.
The current version of the policy will be published on this page.
Contact
Questions or requests relating to donor information may be directed to the YUVA Secretariat.
Email: secretariat@yuva.info
Mauritius: +230 5252 5556
India: +91 98199 84575
Questions about your donor information?
Contact the YUVA Secretariat if you would like to update your information, change communication preferences, request anonymity or ask a question about this Donor Privacy Policy.