Privacy Policy

YUVA, a Mauritian nonprofit organisation, and its affiliates provide this website and the services on this site (collectively, the “Services”) subject to our Terms of Service; this Privacy Policy; and our Copyright Policy (the “Policies”).

By using the Services, you and your business entity, if applicable, agree to the Policies and the terms for amending the same (see our Terms of Service for additional information on your contract with us).

When you use the website and the Services, you voluntarily provide us with certain information about you. Certain portions of the website and Services will require you to provide us with additional information, which may allow us to identify you as a specific user and/or an individual. If you do not want to provide such information, do not use the website or the Services. To stop receiving our emails, please click the link found at the bottom of each email.

This Privacy Policy includes four parts:

  1. Information we collect
  2. How your information is used
  3. Your choices regarding your information
  4. Security

User information and content

Like most websites, when you visit the site or use the Services, we collect information about your use, such as clicking on links and buttons, your submission of content, your searches, etc. If you create a user account, then we will collect additional information about you, including, without limitation, your name, addresses, phone numbers, email addresses, language preferences, other demographic data, credit card or other payment information, and your password. If you activate your Social Center, we may require or request that you provide additional information about yourself. Users may also use the Services to submit other content as described in our Terms of Service, and we may save and retain the same.


Also, like most websites, we may make use of and/or collect cookies, IP addresses and other types of data files (such as web beacons and cookie-equivalent technology), some of which may be stored on your computer for use when you visit our website or use the Services. Such data allows us to identify your computer or other electronic devices, your location, the type of device you are using and additional information about your visit and use of the Services. You may restrict our ability to use cookies and certain other types of data files by adjusting your browser’s settings.


We do not allow third-party advertisers to advertise on our website, but we may post our ads regarding our operations on our website. We may also use the information we collect from you to provide more relevant ads.


By using the Services, you consent to the following described uses of your information.

User information and content

By providing your information to us, you acknowledge that we may use your information to identify you. Further, the basic information on your profile (for instance, your name and photo) will be available to other website users. And further, if you provide any additional content to your Social Center, such as photos, text and other works, such content will be available to other users of the Social Center.

We may also use your information to customise the Services for you and enhance your experience on the website, including using your information by our affiliates and contractors to provide the Services to you. However, we take the privacy of our users very seriously, and we do not sell, rent or otherwise provide your personally identifiable information to third parties, except as described in the Policies. We will also not share your personally identifiable information that you share with us without your express consent. Notwithstanding the foregoing, we may share said information and consent to the same when disclosure is reasonably necessary for our opinion to comply with the legal process or enforce the Policies.


We may use your information to communicate with you using various means, including email, notices on the website, messages to you through other services, and other means. If you provide us with information to allow us to connect with you using your mobile device, then you will be responsible for any charges that your carrier may bill to you as a result of such communications.

If you create an account and/or activate your Social Center, other users may contact you directly using the Services. Any information you share with other users in such communications will be shared with them and with us.

If you provide us with your telephone number, then you consent and agree to: our calling you about your support, your account, your sponsored child and other matters related to our programmes; our use of automated calling devices such as an autodialer to call you; and our recording of your phone calls so that we may have accurate records and maintain quality service.

Communications with sponsored children

We may offer services to you through the Services that allow you to contact children you sponsor through our programmes. All of such communication shall be subject to our standard policies and procedures regarding review, content, delivery and all other policies that we may update at any time. The primary goal of such policies is to protect the children who are supported by our programmes and their families, friends and communities.

Compliance with legal process

We may need to disclose your information, including personally identifiable information and information about your use of the Services, when required by subpoena or other legal processes, or if we have a good-faith belief that disclosure is necessary to enforce the Policies or to investigate or prevent illegal or immoral actions.

Data retention

We will use reasonable efforts to maintain your information while your account is active, but we do not guarantee that we will retain everything or anything. We may also retain your information as necessary to comply with our legal obligations. We do not have any obligation to maintain your information after your account is terminated, but we may, at our election, do so.


Some of the information and content you supply to your account and Social Center may be changed or deleted by you in your account settings. Even if you change or delete such information or content, we may retain the previous versions of the information or content in accordance with the Policies. You may request that we delete your information or content from your systems, but we do not have any obligation to honour such a request. Suppose you terminate your account in accordance with the Policies. In that case, we will use reasonable efforts to remove your information and content from the sections of the Services that allow other users to see and contact you. However, any information or content you shared with other users or that we used on our blog may be accessible by other users and other website visitors even after you terminate your account and/or remove your information or content.


We take the website’s security, the Services and your information seriously. We will use commercially reasonable efforts to protect your information, especially your personally identifiable information and payment information, including the use of SSL encryption. We also regularly audit our systems for possible vulnerabilities and attacks. However, because the Internet is not a 100% secure environment, we cannot ensure or warrant the security of any information you transmit to us. Further, it is your responsibility to protect the security of your login information and credentials.